Silken Business
Silken Business
One-stop for modern technologies solutions for your business

Terms &FAQs

Our website welcomes you (registered number 1131026485), and informs you that you will find below the terms and conditions that regulate your use of this site and all the legal effects that result from your use of the site's services over the internet via this electronic platform, as anyone's use of the Silken website Whether he/she is a consumer of a service or a product of the website or otherwise, this is his/her approval and acceptance of him/her and he/she is fully qualified legally, by law and by law for all articles and provisions of this agreement, and it is a confirmation of your commitment to its regulations and what is mentioned in it, and this agreement applies to all types of dealings between the user and the website except for related transactions With regard to personal status and transactions related to the issuance of instruments related to the actions received on the property This agreement is considered valid and effective once you agree to it and start registering with SILKEN’s website according to Article tenth of the Saudi Electronic Transactions Law.

 

First Article - Introduction and Definitions:

 The above introduction is an integral part of this agreement, and you will find below the connotations and definitions of the main terms used in this agreement:

1.  (the website) by this term means the SILKEN Information Technology Company Ltd., and this definition includes all forms of Silken website on the Internet, whether it is an electronic application, a website, or a commercial store.

2.  (User) means every consumer who purchases a product or service from the store through his electronic platform.

3.  (Agreement) This phrase means the terms and conditions of this agreement, which govern and regulate the relationship between the parties to this agreement.

 

Second Article - Legal User Eligibility:

1.  The user acknowledges that he/she has a legal capacity considered legally and as a system to deal with the website, or that his age is not less than eighteen years.

2.  The user agrees that if he violates this article, he/she will bear the consequences of this violation in front of others.

 

Third Article - The Nature of Silken website’s commitment:

1.  SILKEN's commitment to consumers or users is to provide products.

2.  SILKEN’s services may provide other services, such as after-sales services or other related services, depending on the nature and type of products required by the user.

 

Fourth Article - Controls for using SILKEN’s website:

1.  The user is obligated to use the electronic platform of the SILKEN’s site in accordance with the public morals and regulations in force in the Kingdom of Saudi Arabia.

2.  When buying a service or product from the SILKEN’s website, the user is obligated not to use this service or product in contravention of public morals and regulations in force in the Kingdom of Saudi Arabia.

 

Fifth Article - Accounts and Registration Obligations:

Upon applying to join SILKEN’s site membership as a user, you are obligated to disclose specific information and choose a secret username and password to be used when accessing SILKIN website's services. By doing so, you have agreed to:

1.  You are responsible for maintaining the confidentiality of your account information and the password, and by that you agree to notify the SILKEN site immediately of any unauthorized use of your account information at SILKEN website or any other breach of your confidential information.

2.  In no way shall SILKEN be responsible for any loss that may happen to you, directly or indirectly, morally or financially as a result of revealing the username or login password information.

3.  You are obligated to use your account or your membership with the SILKEN website yourself, as you are fully responsible for it, and if someone else uses it, this is an indication that you have authorized him/her to use the website in your name, for your account, And your behalf.

4.  When you use SILKEN’s website, you are committed to using it with all seriousness and reliability.

5.  You are obligated to disclose real, correct, updated, complete and legal information about yourself as required during registration with SILKEN, and you are obligated to update your data in changing it in reality or in the event that is needed.

6.  SILKEN is committed to treating your personal information and contact addresses with complete confidentiality.

7.  If it appears to SILKEN website that you have disclosed information that is not true, incorrect, not current, incomplete, illegal, or in violation of what is stated in the usage agreement, then Silken has the right to suspend, freeze or cancel your membership, store and account on the platform, and this without harming the other Silken store's rights and its legitimate means to recover its rights and protect the rest of its users.

8.  In the event of non-compliance with any of the above, the management of SILKEN’s website has the right to suspend or cancel your store or membership, or block you from accessing the services of SILKEN’’s site again.

 

Sixth Article - Electronic Communications and Official Means of Communication:

1.  The parties to this agreement agree that communication will take place via the e-mail registered on the platform.

2.  The user agrees that all agreements, advertisements, data and other communications that are provided to them electronically take the place of their written counterparts, and it is a stand-alone argument in meeting the legal and legal needs.

3.  The user agrees to be able to communicate with him/her and inform him/her of any provisions related to this agreement or pertain to dealing with him/her through SILKEN’s management broadcasting general messages received to all users or to specific users of SILKEN’s website.

 

Seventh Article - Amendments to the Agreement on Use and Fees:

1.  SILKEN may notify you of any amendment to this agreement according to the official means of communication under this agreement, according to which your obligations will be doubled or your rights diminished according to any amendments that may be made to this agreement.

2.  In the event of any objection to any amendment to the usage agreement, SILKEN hopes that you will stop using its services, since simply accessing your account in SILKEN’s website or your use of SILKEN’s site is your acceptance of the amendments and your complete and complete consent negating ignorance, and SILKEN accept discussion in any proposal regarding these provisions.

3.  All fees are calculated in Saudi riyals, and the user must pay all fees due on the platform in addition to any other expenses added by SILKEN, provided that payment is made by the approved and specified means available through SILKEN’s website.

4.  SILKEN may impose fees on some users depending on the offers, products or services they request, or the fees or taxes imposed by the state on the nature of the product or service.

5.  SILKEN reserves the right to add, increase, decrease or deduct any fees or expenses under the articles, terms and provisions of the usage agreement, on any of the users, whatever the reason for their registration.

 

Eighth Article - Payment and payment services for stores in SLKEN’s website:

1.  SILKEN provides through its partners the payment system and payment in SILKEN’s website. It can be done entirely online through the payment options available on SILKEN’s site or through any payment method provided by SILKEN from time to time.

2.  SILKEN is obligated to determine the price of the service or product that it offers in its website, according to the recognized market value.

3.  SILKEN’s website is obligated to provide invoices, receipt vouchers and receipt vouchers for all the amounts and profits that arise in its website, and it is obligated that the user gives an invoice for his purchase of a service or product from SILKEN’s website.

4.  SILKEN is obligated to provide the generally accepted accounting specifications in its online site, in implementation of the provisions of this agreement, and because of the legal, economic, commercial and regulatory interests in this regulation.

 

Ninth Article - Your personal information and transaction details information:

1.  The user acknowledges that he/she grants SILKEN’s website an unlimited, universal, permanent and irrevocable right, exempt from charges, and licensed to use personal information or materials or other things that you have provided or supplied to SILKEN’s platform or announced on the platform through your joining or using to them, through the forms designated for communication and registration, or through any electronic message or any of the communication channels available on the platform. This is in order to achieve any of the interests that the platform sees.

2.  The provisions of the confidentiality of consumer information are subject to the rules of "privacy policy and confidentiality of information" of SILKEN’s website, and the provisions in this agreement related to the confidentiality of information.


Tenth Article - Intellectual Property:

1.  The intellectual property rights of SILKEN’s site are fully owned by SILKEN Information Technology Co., Ltd., whether it was owned by them before the establishment of this electronic platform or after its establishment.

2.  The user or consumer respects the intellectual property rights of SILKEN Information Technology Co. Ltd., which includes the SILKEN’s site itself, and the words, logos and other symbols of the SILKEN’s website or displayed on SILKEN’s site, as SILKEN’s website, and every right that belongs to the SILKEN’s website, are property rights. Full intellectual property of SILKEN Information Technology Co. Ltd.

 

Eleventh Article - Responsibility of SILKEN’s website:

1.  SILKEN’s website is committed to conduct its business through this electronic platform in a regular manner and in accordance with the regulations in force in the Kingdom of Saudi Arabia, and in accordance with the provisions of this agreement.

2.  SILKEN’s website does not bear any claims arising from errors or negligence, whether they are caused directly, indirectly, accidentally, or by the user or through a third party such as shipping companies.

3.  SILKEN’s website and its employees, owners and their representatives are obligated to make (the product or service) sound, legitimate and authorized in accordance with the laws and regulations of the Kingdom of Saudi Arabia, and it is used for legitimate purposes.

 

Twelfth Article - Confidentiality of Information:

1.  SILKEN measures (concrete, organizational and technical) are taken to protect users and prevent an unauthorized person from accessing and storing users' personal information.

2.  You acknowledge as a user that the World Wide Web is not a completely secure method, and the confidentiality of your personal information cannot be 100% guaranteed through SILKEN’s website.

3.  SILKEN) It has no control over the actions of any third party, or others, such as other Internet pages linked through links to the platform or third parties claiming to represent you and others.

4.  You know and agree that SILKEN may use your information that you provided, in order to provide services to you in SILKEN’s website, and to send marketing messages to you, and that privacy in SILKEN’s site controls the collection, processing, use and transfer of your personal identity information, and the information confidentiality rules are subject to the private policy and confidentiality of information "of SILKEN’s website.

 

Thirteenth Article - Restriction of Access or Membership:

SILKEN can suspend or cancel the user’s membership or restrict the user’s access to the services of the platform at any time, without warning, for any reason, and without limitation.


Fourteenth Article - Replacement Policy:

1.  Without prejudice to the provisions of the agreement and the statutory warranty, the consumer has the right to exchange the product presented to him/her from SILKEN’s website within the seven days following the date of receiving the product, and he/she is not entitled to replace the product after the seven days have passed.

2.  In order to replace the product, it is required that the product be in good condition and that the consumer has not used the product or obtained its benefit, and SILKEN has the right to inspect the product before replacing it to ensure its safety.

3.  The consumer is not entitled to replace the product in the following cases:

·  If the product was manufactured at the request of the consumer or according to the specifications specified by him/her, with the exception of products that have a defect or that violate the specifications specified by the consumer.

·  If the product is video tapes, discs, CDs, or software that has been used.

·  If the product is newspapers, magazines, pamphlets, books, or any other form of literature.

·  If the product appears defective due to poor possession by the consumer.

·  If the contract deals with providing accommodation, transportation, or catering services.

·  If the contract deals with purchasing software download products over the Internet.

 

Fifteenth Article - Refund Policy:

1.  Without prejudice to the provisions of the agreement and the statutory guarantee, the consumer has the right to cancel the contract and return the product presented to him/her from SILKEN’s website within the seven days following the date of receiving the product, and he/she is not entitled to return that product after the lapse of seven days.

2.  To retrieve the product, it is required that the product be in good condition and that the consumer has not used the product or obtained its benefit. SILKEN’s website has the right to inspect the product before taking it back to ensure its safety.

3.  The consumer is not entitled to take back the product in the following cases:

·  If the product was manufactured at the request of the consumer or according to the specifications specified by him, with the exception of products that have a defect or that violate the specifications specified by the consumer.

·  If the product is video tapes, discs, CDs, or software that has been used.

·  If the product is newspapers, magazines, pamphlets, books, or any other form of literature.

·  If the product appears defective due to poor possession by the consumer.

·  If the contract deals with providing accommodation, transportation, or catering services.

·  If the contract deals with purchasing software download products over the Internet.

4.  If the provisions of the aforementioned return policy are met; The consumer has the right to cancel the contract and return the product to SILKEN’s website with a refund of the amount paid.

 

Sixteenth Article - Applicable law or regulation:

This use agreement is governed and drafted according to the laws, regulations and legislation in force and in force in the Kingdom of Saudi Arabia, and it is completely and completely subject to the regulations in force at the authorities in the Kingdom of Saudi Arabia.

 

Seventeenth Article - General Provisions:

In the event that any incoming material or clause mentioned in this use agreement is canceled or that there is any incoming material or any clause contained in the use agreement is no longer in force, such an order does not nullify the validity of the rest of the articles, terms and provisions contained in the use agreement and remain in effect until notice Another of SILKEN’s website management.

This use agreement - which may be amended from time to time as the case may be - constitutes the agreement of use, the mechanism of work, the understanding, the agreement and the contract between SILKEN’s website company and the user, and both parties to this agreement agree to take into account the following:

 

1.  The English language is the applicable language when interpreting the provisions of this agreement, or when translating it into another language.

2.  All prices offered on the services or products of SILKEN’s website may be modified from time to time.

3.  The promotional or marketing offers that may be placed by SILKEM+N’s website are temporary offers, as SILKEN’s website has the right to amend these promotional or marketing offers at any time or stop them.

4.  The parties to this agreement are obligated to deal with each other in a manner that does not violate the Sharia rules, regulations and laws in force related to the nature of the deal between SILKEN’s website and the user.

5.  This usage agreement shall not be canceled except by virtue of a decision issued by the management of SILKEN Information Technology co. Ltd.

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