Return or exchange policy:
We hope you are pleased along with your purchase from our site, however, if you wish to return anything bought from us. we will be happily refunded or exchange a product. There are three certain conditions that must be met to return or exchange any items you have purchases.
- You can return the product within 14 days of the purchase process, provided that the product is not used and is in an exceedingly absolutely resalable condition. (in its original condition).
- The customer bears the charges for shipping the product to Silken 45 riyals.
- The amount is returned to the customer after the product arrives to us and confirms its condition, then the amount is transferred to your account after deducting the shipping fees.
- You can replace the product within 14 days of the purchase process, provided that the product is not used and is in an exceedingly absolutely resalable condition. (in its original condition).
- The customer bears 60 SAR of shipping charges for the product, back and forth.
- When replacing a product with a second product, the amount of the difference between the previous product and the new product is transferred in addition to the shipping fees.
Third: exchange/return of a product with a factory defect
- Silken website bears the shipping fees in case there is a problem or if one of the products has a factory defect, you can retrieve the product within 30 days of the purchase process, provided that it is in the original box with all its accessories.
- The recovered product is examined, and the period of inspecting the product and sending it back to the customer takes 14 days from the date of receiving Silken of the product.
Silken website ... Your satisfaction is our goal
If you have any question on how you return your items to us, contact us